Human Resource Training as a Mechanism to Improve Service Quality and Develop the Tourism Sector in Algeria

Abstract

Through this article, we aim to highlight the importance of training in preparing human resources within hotel establishments and its contribution to improving service quality and developing tourism in Algeria. Training is a prominent process relied upon by organizations to enhance the effectiveness of their human resources. This is achieved through subjecting them to various courses, following a well-designed training policy. The objective is to equip employees with knowledge and skills that enable them to perform their tasks and duties effectively within the sector they belong to, including the touristic one. This positively reflects on the quality of services provided by hotel establishments and hospitality roles in terms of their high standards, ensuring customer satisfaction for both local and international tourists. Given the significance of this process, this article aims to examine the concept of training in the tourism and hotel sectors, including the objectives, benefits, and underlying motivations. It will also explore stages of the training process, the current state of human resource training in hotel establishments, and its implications for service quality and the broader development of the tourism sector in Algeria.